You Don't Know What You're Missing

goodbye

When someone with a lot of knowledge leaves a team, there is no way to extract it from them intact. (Telephone Game)

But we try anyway, and task departing experts with the drafting of documentation for when they've left (Writing is Hard), wasting the opportunity of an in-the-flesh expert who can help rebuild their knowledge in the next generation. (Knowledge is Personal)

And then that opportunity can be frittered away because we don't know the right questions to ask (Nothing Better than an Expert) because our awareness of each other's expertise has is filled with blindspots.

What if we tracked our expertsʼ specialities, so that we knew which questions to ask when they leave?
I've made a tool for teams building software that solves problems just like that. Interested?